Return Policy
1. Introduction
This Return Policy outlines the conditions under which you can return products purchased from Burtech Products. By making a purchase, you agree to the terms outlined in this policy.
2. Return Conditions
Products must be returned within 30 days of receipt, in their original condition, with all packaging and accessories. Customized items may not be eligible for return.
3. Return Process
To initiate a return, contact our customer service team. You will be provided with a return authorization number and instructions for returning your product.
4. Refunds
Once your return is received and inspected, we will process your refund. The refund will be credited to your original payment method within a specified number of days.
5. Exchanges
If you received a defective or damaged product, you may be eligible for an exchange. Please contact our customer service team for assistance.
6. Shipping Costs
Customers are responsible for the shipping costs associated with returning a product. Shipping costs are non-refundable.
7. Contact Us
If you have any questions about our Return Policy, please contact us at [email protected].